How to Apply for a New FEWA Connection in Ajman

To get electricity and water in Ajman, you apply online through EtihadWE, the utility that replaced FEWA, by submitting a “Service Activation” request. Most people moving into a ready home log in with UAE Pass, submit their documents, and have utilities connected within about a day.

How to Activate FEWA/EtihadWE in Ajman

Since 2020, the Federal Electricity and Water Authority (FEWA) has operated as Etihad Water and Electricity (EtihadWE), serving Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. The old FEWA name still works fine in search and everyday conversation; it's the same organisation.

To set up a new FEWA connection in Ajman for a property with a previously closed account:

Go to the EtihadWE website or Smart App
Select Login, then Customer, and sign in with UAE Pass (mandatory for this service)
From the menu, choose Apply Service, then Service Activation
Fill in the property and applicant details
Upload your required documents
Accept the terms and submit

Documents Required

Document requirements differ across EtihadWE's account services, so it helps to know which one applies to you before you apply.

Service Activation (activating a property with a closed account):

Emirates ID or passport
Tenancy contract approved by the municipality
Commercial licence, if the account is commercial
Husband's Emirates ID and family book, if the property is for UAE national women's housing

EtihadWE may request other documents depending on the case. Owners activating an account should confirm the exact proof of ownership required with EtihadWE, as this isn't itemised on the current Service Activation page.

Owner Change (transferring an existing account to a new owner):

Land ownership certificate
Site plan
Emirates ID

New Service Connection (a property never connected to EtihadWE):

Submitted by an EtihadWE-approved consultant, typically during construction, and requires technical documents such as a building permit, completion certificate, and EtihadWE-approved electrical and water drawings.

FEWA/EtihadWE Deposit and Fees

A refundable security deposit applies to new accounts, but EtihadWE does not publish one fixed figure; the amount depends on your customer and property category and is confirmed when you apply. Treat older deposit figures you may see elsewhere as unconfirmed.

Applying online or via the app is free; an AED 50 fee applies only if you apply in person at a service centre.

How Long Does Activation Take?

Service Activation requests are typically processed within one working day. Once approved and after any deposit is paid, EtihadWE connects electricity and water to the property within 24 hours.

How to Pay Your FEWA/EtihadWE Bill

You can view and pay bills through the EtihadWE website or Smart App, at EtihadWE kiosks, through participating banks, at exchange centres such as Al Ansari Exchange and Al Fardan Exchange, or in person at an EtihadWE customer happiness centre.

Service Activation vs New Utility Connection

Service Activation is for a property that has already been connected before you're opening a new account on an existing supply, and it's what almost every buyer or tenant moving into a ready Ajman property will use.

A New Service Connection is different: it's for a property that has never had electricity or water connected at all. This is a technical process, usually handled by the developer or their consultant during construction, involving building permits, completion certificates and engineering drawings, with fees set by meter size rather than a flat rate. If you're buying off-plan or newly built, ask your developer whether this step has already been completed.

FAQs

Is FEWA the same as EtihadWE?

Yes. EtihadWE replaced FEWA under Federal Law No. 31 of 2020. It's the same organisation serving Ajman and the other Northern Emirates; “FEWA” is simply the older name people still search for.

Can a tenant apply, or does it have to be the owner?

Either can apply. Tenants use their Emirates ID and a municipality-approved tenancy contract. Owners use their Emirates ID along with ownership documents such as a land grant certificate and a municipality letter.

How much is the FEWA deposit in Ajman?

EtihadWE doesn't publish a fixed deposit amount; it depends on the property and customer category and is confirmed during your application. Please ask EtihadWE directly for your specific case.

What if my property has never been connected to EtihadWE before?

You'll need a New Service Connection, not Service Activation. This is normally arranged by the developer or their consultant during construction, so check with your developer whether it's already been completed.